Welcome to Meravilla Solutions LLP. This Privacy Policy applies to all visitors accessing our websites, mobile applications, and services operated by Meravilla Solutions LLP and its associated brands (hereinafter referred to as “Meravilla Solutions LLP”, “we”, “our”, or “us”).
By using our services, you agree to the practices described in this policy.
1. Who We Are
Meravilla Solutions LLP is a hospitality and travel solutions company operating a villa booking platform for holidaymakers seeking premium stays and seamless booking experiences. We offer luxury villa rentals, curated travel experiences, and hospitality services across top destinations. Our mission is to make every vacation memorable through personalized service, comfort, and luxury.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, residential address, identification documents, etc.
- Booking Information: Stay dates, destination details, property preferences.
- Technical Data: IP address, browser type, device information, access logs, and usage data.
- Marketing Preferences: Newsletter subscriptions and responses to promotional campaigns.
- Payment Information: Payments are processed securely through recognized third-party payment gateways such as Razorpay. We do not store your card or banking details.
3. How We Use Your Information
We use collected information for purposes including but not limited to:
- Managing and confirming bookings
- Providing customer support and grievance resolution
- Improving website functionality and service quality
- Sending promotional communications (only if you opt in)
- Complying with legal and regulatory obligations
4. Sharing & Disclosure of Information
We may share your information with:
- Government or legal authorities when required by law
- Trusted partners involved in service delivery (such as property owners, villa managers, or experience providers)
We do not sell, rent, or trade your personal data to third parties.
5. Data Protection & Security
We implement appropriate technical and organizational security measures to safeguard your personal data against unauthorized access, misuse, alteration, or disclosure. While we strive to protect your information, no digital system can be guaranteed to be completely secure.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent for marketing communications at any time
- Lodge a complaint with a relevant data protection authority
To exercise these rights, please contact us at:
📧 privacy@meravilladirect.com
7. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance user experience, analyze website traffic, and improve our services. You can control or disable cookies through your browser settings.
8. Third-Party Links
Our website may contain links to third-party websites. Meravilla Solutions LLP is not responsible for the privacy practices or content of such external sites.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18 years. We do not knowingly collect personal information from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page along with an updated Effective Date.
11. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please contact:
Meravilla Solutions LLP
📧 Email: admin@meravilladirect.com
📞 Phone: +91 96531 17177
🌐 Website: https://meravilladirect.com
